Refunds and getting help with a payment
Report an issue during the 3-day window to start a refund with support.
If there's a problem with a shipped item — it didn't arrive, arrived damaged, or isn't as described — use Report an Issue on the trade during the 3-day inspection window (before payment releases). This starts a support request; our team will help resolve it and process a refund if warranted. Refunded funds typically return to your card in 5–10 business days.
Held funds work in your favor
Because your payment is held until you confirm, most issues can be resolved before any money moves.
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